The act of preparing and delivering food falls under the category of the term “food service.” The need for consuming out has been constantly growing as a result of a combination of growing industrialization and adjustments in the work environment and culture. In terms of providing food services, such as restaurants, cafes, and institutional cafeterias. Food services are also crucial to people who solely rely on the food service sector for their meals when they move out of their homes for a number of reasons, including employment, education, business, leisure, medical treatment, sports, etc.
In fine dining establishments, fast food restaurants, cafeterias, bars, convenience stores, and hotels, food service workers serve people. During meals, they frequently welcome guests, assign seats, take orders, and offer table service. Some employees in the food service industry also assist with setup, clean-up, and food preparation. The need for workers has also been increasing as a result of the current influx of new food services. Workers must then submit their resumes that detail the necessary qualifications for the position they have applied for. Thankfully, there are a lot of food service resume examples found all over the internet which makes this task very easy.
Food service quality is very important since Customers’ satisfaction, income growth, and market share are all attributed to providing high-quality service. It also requires price, friendliness, neatness, interest, variety, quickness of service, and consistency of food according to the menu. The factors of the industry’s significant impact and customer overall satisfaction are listed below:
Food Beverages Quality
- Quality control makes sure the best products are made, which is very helpful in drawing more customers to the product and boosting sales. It plays a significant role in both sustaining current demand and encouraging new demand.
Quality of Service
- So even though businesses offer dependable services to their customers and employees, service quality is crucial. Customer and employee relationships may be at risk if the food establishment’s service is not convenient. The workers’ attitude towards their work and the manner in which they will treat their customers will determine the level of service provided.
Quality of Setting
- Since customers enjoy spending their time dining in an area that is also very comfortable, clean, and convenient, a quality setting is also extremely important to the food services. people have a tendency to judge the establishment before they even sit down to eat. Since reviews of the food and the restaurant are frequently posted on social media.
Price and Value
- The appropriate pricing strategy is key to sustaining competitiveness in markets under increasing volume and price pressure. It helps give you the compensation you are due for the goods. And services you provide and ensures the profits you need to make investments in change and expansion. Even if a price is reasonable from an economic standpoint, customers will still react negatively to it. Customers typically want to get the most value for their money. The demand for a product increases as the price for a given quantity decreases.
With the use of all the attributes, food services will have a positive effect on consumers since those qualities are based on customer satisfaction. Customer satisfaction from high-quality services increases the firms’ ability to compete in the market.
What are food service skills? Indeed Career Guide. (n.d.). Retrieved June 2022, from https://www.indeed.com/career-advice/resumes-cover-letters/food-service-skills
Serhan, M., & Serhan, C. (2019, December 31). The impact of Food Service attributes on customer satisfaction in a rural university campus environment. International Journal of Food Science. Retrieved June 2022, from https://www.hindawi.com/journals/ijfs/2019/2154548/
Customer satisfaction from high-quality services will increases the firms’ ability to compete in the market.